Android Apps And Their Integration With An ERP Solution

Mobile field personnel are always at wit's end when they are out in the field for their regular rounds. It is very difficult for them to first note down sales orders manually and then again update the information once they are back in their office. They have to manually enter the data again to the company ERP database. This is wastage of resource time since there is a definite time lag in the sales order update. Chances are that once the sales order is made, the personnel might realize that they are short on inventory once they are back. Additionally, sales personnel might find it hard to plan their rounds out since they are not sure of the customer's location and might end up wasting their time for every visit.

Mobile field service applications in the form of Android apps are the latest utility applications that have stormed the market. These apps can be integrated with any ERP solution so that there is a fantastic synchronization of information between the sales personnel and the company ERP database on a real-time basis.

This integration between the ERP and Android apps is aimed for simplification of operations in organizations that attach huge importance to its after-sales service for existing as well as new customers. Services constitute the pivotal indicator of success industry. Without a real-time connection to back-end business applications, field personnel are forced to use paper forms to gather information for a wide variety of transactions - and then manually enter the information into their company database, once they return back to their stationary desks. As a result, there is a definite time lag in the business processes and overall operations - delays that affect service levels, employee productivity, cash flow and overall profitability. The basic requirement of such organizations which are unable to meet customer service satisfaction levels is to facilitate quick service to its customers and maximize efficiency in the proceedings.

There are complete field service applications available for Android-enabled devices that can be easily installed, portable enough and provide a fantastic solution for reducing the lag in service for enhanced productivity. This is how the applications work. An executive logs into the mobile application and look into the service tasks/activities assigned to him. He can sort them out status-wise and priority-wise. The personnel can then plan the route for their activities through the Optimum Routing Feature and the Google Maps functionality which is integrated within the applications. The Android apps shows the real-time inventory status using different search parameters which allows the executive to update information like Activity Status too.

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